click here for online help via askmygp

The easiest and fastest way to get any kind of help is with askmyGP.  It saves us time too, so please help us to help you.

Available 24/7 - we respond in working hours, 8am to 6pm Monday to Friday. We can usually get back to you within the hour, and will see you same day if needed.

All our registered patients are welcome, parents and carers on behalf of patients too.

You can name a GP if you wish (so long as they are working today, you may prefer a telephone, email or face to face response. You can sign up now, with no paperwork

****** ONCE YOU HAVE SENT YOUR REQUEST PLEASE LOOK OUT FOR YOUR RESPONSE DIRECTLY FROM THE DOCTOR, THIS IS USUALLY WITHIN THE HOUR WITH DETAILS OF APPOINTMENT TIMES. ******

The means by which you wish to receive help (e.g. email, telephone or appointment) and the GP's available on that day is visible on the AMGP system. You are asked to select your preference of Dr you wish to deal with and means by which you would receive help. However this is used as a preference only. There may be safety, clinical, continuity of care, training, capacity or operational reasons why a different Dr or different means of support is offered as a solution.

Patients are dealt with much quicker with the new system now in place and of course generally on the same day, frequently within an hour or at very specific times requested by patients. If you are unhappy that you have been offered help from a different Dr via a different means at the time of your request please let us know.

 

The Practice nurse and Health Care assistants work across everyday

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

GP Alliance –for bookable appointments out of hours  in Wigan borough telephone  01942 482848.

NHS111 - If you require urgent advice. Please note this service is for medical emergencies only that cannot wait until the surgery re-opens.

Visit NHS 111 website for further information http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

Video Recordings

Sometimes the doctors make video recordings of their consultations with patients.  These are used to help improve their consultation skills and their ability to talk to patients. When this is happening the receptionist will ask you to sign a form if you agree to your consultations being recorded.

If you prefer not to have your consultation recorded please tell the receptionist.  This will not affect your treatment in any way.

If you initially agree to the recording then change your mind, please tell the doctor or receptionist and the tape will be erased.

The videotape is subject to the same confidentiality and security as your medical records.  The tape will only be seen by doctors or people who are responsible for your care.

Test Results

If the doctor arranges blood tests for you, you will be contacted by the reception team if any actions are needed.  Please note receptionist will endeavour to assist you but they are not qualified to interpret test results.  Results will only be given to the patient themselves, unless consent has been recorded.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website